Our fulfillment network includes partnerships with leading logistics providers including USPS, FedEx, SF Express, DHL, UPS, and EMS. These carriers coordinate with local postal services to ensure direct doorstep delivery, enabling us to offer comprehensive global shipping coverage without charge.
Standard delivery windows range from 7-21 business days. Current global circumstances may extend delivery periods to 3-4 weeks. Orders are dispatched with tracking information within 4-5 business days, after which delivery timing depends on carrier schedules and regional postal regulations.
Billing occurs upon order placement, with all transactions requiring verification and authorization prior to shipment. This validation process may require several business days. Orders containing billing discrepancies or flagged for additional security review may experience processing delays or cancellation as part of our fraud prevention measures.
Order processing begins immediately upon receipt. This involves routing your items to our distribution center for international shipping preparation. Charges apply only to items that are actually shipped, plus applicable taxes and shipping fees where relevant.
Upon dispatch, you will receive email confirmation containing your tracking reference number. Shipments occur exclusively during business days - no Saturday or holiday dispatches are made.
Standard fulfillment requires 1-2 business days on average, though certain items may require extended processing time, particularly during peak seasons (up to 10 business days) or when popular products experience inventory constraints.
Orders containing multiple products may ship from different fulfillment locations, resulting in separate deliveries arriving on different dates.
Following shipment, delivery typically occurs within 7-21 business days depending on your geographic location.
Important Note: These timeframes represent estimates based on standard business days only. While we strive to meet projected delivery dates, we cannot accept responsibility for circumstances outside our operational control, including postal processing delays, customs procedures, national holidays, weather events, labor actions, civil unrest, or other external factors that may impact original delivery projections.
Cross-border shipments may incur import duties, taxes, and customs processing charges upon arrival in the destination country. Recipients bear full responsibility for these costs. We cannot control or predict these charges, as they vary significantly by country and product type.
Customers who refuse shipments due to customs fees remain liable for any import taxes and return shipping expenses. Customs regulations differ substantially between nations - we recommend consulting your local customs authority for specific information regarding potential charges.
We do not accept liability for packages that are lost, stolen, or damaged during transit. When tracking information confirms delivery to your specified address, but you have not received your package, please file reports and claims directly with the shipping carrier.
Please Note: Our review process for damage claims and return requests relies on carrier tracking timestamps and delivery confirmations. Claims not reported within appropriate timeframes may not be eligible for resolution.
We sincerely acknowledge that extended shipping periods can be inconvenient and appreciate your understanding as we work to deliver your orders safely and efficiently.
For additional inquiries, please email our support team at contact@tinnease.com or submit a request through our customer service portal.